Company Overview

ActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our platform is trusted by thousands of companies engaged in direct-to-consumer marketing, helping them save wasted spend, comply with ever-changing regulations, and manage a constantly evolving partner landscape. Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express written consent for TCPA compliance.

Job Summary

ActiveProspect is seeking a Senior Revenue Operations Analyst, Customer Success to support our post-sale teams in driving retention, expansion, and customer satisfaction. This role serves as a strategic and analytical partner to Customer Success, Technical Support, and Implementation, providing data-driven insights that inform decisions and improve outcomes across the customer journey. You will help the organization understand key performance trends, coordinate process improvements, and ensure visibility through consistent reporting and dashboards. The ideal candidate combines strong analytical acumen with a collaborative approach, leveraging tools like Salesforce and Gong to translate data into actionable insights that drive customer success and revenue growth.

Responsibilities:

• Partner with Customer Success, Technical Support, and Implementation leaders to analyze the full post-sale customer journey, identifying trends, risks, and opportunities for improvement.
• Develop and maintain reporting on key customer metrics, including renewals, expansion signals, retention, CSAT/NPS, and engagement trends.
• Collaborate with the Business Insights team to ensure reporting accuracy and alignment across systems and metrics.
• Partner with the Business Systems team to drive process improvements and optimize workflows related to renewals, customer health tracking, and lifecycle management.
• Conduct deep-dive analyses to uncover insights that drive higher retention and expansion rates, improve forecasting accuracy, and support strategic planning.
• Help design and implement scalable post-sale processes that improve coordination across Customer Success, Support, and Implementation teams.
• Act as a trusted advisor to cross-functional partners, translating data into clear, business-focused insights.

Qualifications and Skills

• 5-7+ years of experience in Revenue Operations, Customer Success Operations, or related roles within high-growth SaaS or tech environments
• Understanding of SaaS financial metrics, subscription economics, and data-driven revenue forecasting
• Strong proficiency in Salesforce, HubSpot, Gong, and related GTM tools.
• Proven experience with Salesforce and Gong for data analysis and performance reporting.
• Strong understanding of SaaS customer lifecycle metrics, including retention, expansion, churn, and satisfaction scoring.
• Demonstrated ability to connect data to actionable business insights that improve customer and financial outcomes.
• Excellent communication and stakeholder management skills; able to influence without authority and drive alignment across teams.
• Strong organizational skills with a bias for clarity, documentation, and process consistency.
• Familiarity with post-sale processes, including onboarding, renewal, expansion, and customer advocacy.
• Bachelor’s degree in Business, Finance, Economics, or related field; MBA or advanced degree a plus.
• Minimum 5–10% travel required.

Benefits and Perks

• A collaborative work environment with the freedom and opportunities of a startup culture
• A global, remote-first company that encourages occasional team get-togethers
• Life and work balance
• Flexible vacation time
• Retirement plan matching up to 3% of your salary
• Varied options for health, dental, vision, disability and life insurance

ActiveProspect is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.