Position Information

Job Title: Accounts Receivable Accountant

Department: Finance

Reports To: Senior Accounting Manager

Location: Indianapolis, IN (Hybrid)

Position Summary

The Accounts Receivable Accountant is responsible for managing accounts receivable and related accounting activities to ensure accurate billing, timely collection and application of payments, accurate account reconciliations, and reliable financial information. This position owns day-to-day accounts receivable processes, supports month-end close activities, resolves billing and payment discrepancies, and partners with internal teams to maintain accurate customer and financial records.

The Accounts Receivable Accountant is expected to demonstrate strong attention to detail, accounting judgment, accountability, and a continuous improvement mindset while supporting an efficient and scalable Finance function.

Essential Duties & Responsibilities

• Manage day-to-day accounts receivable activities, including customer billing, cash application, collections, account reconciliations, and customer account maintenance.
• Generate and distribute customer invoices accurately and in accordance with contractual terms and established billing procedures.
• Process and apply customer payments, including ACH, wire transfers, credit card transactions, and checks.
• Research and resolve unapplied or misapplied cash, billing discrepancies, payment issues, credit memos, account adjustments, and other customer account matters.
• Monitor accounts receivable aging and follow up on outstanding and delinquent balances in accordance with established collection procedures.
• Perform monthly accounts receivable close activities, including subledger-to-general-ledger reconciliation, account analysis, journal entries, and supporting schedules.
• Maintain accurate customer, billing, and payment information across accounting, CRM, and related systems.
• Prepare and maintain accounts receivable reports, aging schedules, collection updates, and other financial information as required.
• Analyze accounts receivable activity and identify unusual balances, trends, discrepancies, and potential collection risks.
• Partner with Sales, Customer Success, and other departments to resolve contract, billing, payment, and customer account discrepancies.
• Support month-end and year-end close activities, including balance sheet reconciliations, journal entries, account analysis, and other general accounting responsibilities as assigned.
• Assist with internal and external audit requests by preparing accurate schedules, reconciliations, and supporting documentation.
• Maintain appropriate documentation and internal controls related to accounts receivable processes.
• Identify and recommend opportunities to improve billing, collections, cash application, reconciliation, and related accounting processes.
• Support implementation of process improvements, system enhancements, and automation initiatives.
• Perform additional accounting responsibilities, financial analysis, and special projects as assigned.

Required Qualifications

Education

• Bachelor’s degree in Accounting, Finance, or a related field preferred; equivalent relevant professional experience will be considered.

Experience

• 3+ years of progressive accounting experience, including experience with accounts receivable, billing, collections, or related accounting functions.
• Experience with invoicing, cash application, account reconciliations, collections, and customer account resolution.
• Experience supporting month-end close activities, including reconciliations, journal entries, and account analysis.
• Working knowledge of accounting principles and the relationship between accounts receivable, the general ledger, balance sheet, and income statement.
• Strong Microsoft Excel skills and experience working with financial data.
• Experience in a SaaS, subscription, or technology environment preferred.
• Experience with subscription billing or recurring revenue models preferred.
• Experience with Sage Intacct or a similar ERP system preferred.
• Experience with Salesforce or another CRM platform preferred.
• Familiarity with revenue recognition principles is a plus.

Knowledge, Skills & Abilities

• Strong attention to detail and commitment to accuracy.
• Ability to independently research discrepancies, identify root causes, and resolve accounting and customer account issues.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet established deadlines.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to communicate professionally with customers regarding billing, payments, and collections.
• Ability to work effectively across Finance, Sales, Customer Success, and other functional areas.
• Ability to learn and work effectively across ERP, CRM, payment, reporting, and collaboration systems.
• Ability to document and consistently follow accounting processes and internal controls.
• Ability to identify opportunities to improve processes, increase efficiency, and reduce manual work.
• Proactive and accountable approach to assigned responsibilities, with the ability to work independently and escalate issues appropriately.

Key Performance Expectations

Performance may be measured through metrics including:

• Customer invoices are generated accurately and timely in accordance with contractual terms and established billing schedules.
• Customer payments are applied accurately and promptly, with unapplied or unidentified cash investigated and resolved timely.
• Accounts receivable aging is actively managed, and collection activity is performed consistently and professionally.
• Account reconciliations are completed accurately and within established month-end close deadlines.
• Billing, payment, and account discrepancies are investigated thoroughly and resolved with appropriate documentation.
• Customer and financial data are maintained accurately across accounting and related systems.
• Accounts receivable reporting is accurate, complete, and delivered according to established timelines.
• Potential collection risks, unusual balances, and accounting issues are identified and escalated appropriately.
• Internal and external customer inquiries are handled professionally and within reasonable response times.
• Assigned month-end and year-end close responsibilities are completed accurately and on schedule.
• Processes and procedures are documented and consistently followed.
• Opportunities to improve accuracy, efficiency, controls, and automation are proactively identified and supported.
• Work is completed with a high degree of accuracy, attention to detail, ownership, and follow-through.

Physical Requirements

• Computer-based work.
• Ability to communicate verbally and in writing.
• Travel as required.

Work Environment

• Hybrid
• Standard business hours.

Disclaimer

This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change as business needs evolve.

Benefits:

• 401k plan with matching
• Comprehensive health insurance (including vision and dental)
• Flexible PTO
• Casual dress code
• Breakfast bar, snacks, beverages
• Dog-friendly

About Us:

Covideo is a video messaging SaaS company based in Indianapolis, Indiana. With an emphasis on personalization and personal connection, Covideo is helping people reimagine business communication.

• We believe in the power of personalization and personal connection
• We are absolutely obsessed with helping our users succeed
• We believe in the things we can control - like our attitudes, our efforts, and our energies.
• We are a motley crew of extreme introverts and extroverts
• We don’t always agree on what music to play, but we always agree on Happy Hour
• We are into high fives and h*ll yeah’s
• We love dogs (a lot)

Covideo has also been the recipient of multiple PowderKeg Awards:

*Powderkeg’s 2019 Indiana Breakout Tech Culture Award WINNER: Health & Balance category

*Tech Companies With the Best Benefits

*Best Remote Companies to Work For

*Top Tech Companies

*Tech Companies With the Best Work-Life Balance

*Top SaaS Companies

*Best Tech Companies to Work For

*2023 Winner of the Indianapolis Star’s Top Workplaces Award and special award for Best Work/Life Flexibility!