The Senior Customer Success Engineer (SCSE) is a hybrid, Swiss army knife role primarily responsible for providing high-quality, comprehensive technical expertise to colleges and universities for the Pathify platform. As Pathify continues scaling across the globe, they will join the global support team to provide 24/7 problem solving to Pathify’s growing customer base. Reporting to the Global Support Manager based in the US, this is a founding role in the APAC region with outstanding growth opportunities in either Customer Success or Sales.

Once onboarded and trained in support, responsibilities will include partnering with Sales to support pre-sales opportunities, and the scoping and delivery of implementations in-region. Meeting via Zoom or on-site with prospects and customers, the SCSE will support sales in winning new business, planning and orchestrating implementation projects, and hands-on-keyboard work helping universities launch Pathify enterprise-wide.

In this dynamic role, the SCSE must demonstrate exceptional customer service and troubleshooting skills along with a high degree of adaptability and flexibility. A passion for problem-solving, technology and helping others is essential to promote customer acquisition, success and expansion.