The Account Manager for SMB is a high-paced, activity-driven sales role focused on driving Gross Retention Rate (GDR) and Net Retention Rate (NDR) across a book of business of at least 45 SMB higher education accounts. This position requires high-volume daily outreach, quantifiable performance tracking, and fast-paced commercial execution. The AM owns contract renewals, upsells, and cross-selling new Pathify modules and features, while working closely with Customer Success to swiftly address and resolve technical support issues for customers.