Rebrandly has been recognized as one of the leading software companies globally by G2. The company's branded link-management platform ensures that links are safe, secure, and engaging for individuals, agencies, businesses, and developers, driving optimal performance. Rebrandly follows a product-led growth (PLG) model, where the product plays a central role in user acquisition, retention, and revenue expansion.

With a diverse and global team spanning the US, Ireland, Italy, Germany, and Spain, Rebrandly caters to tens of thousands of customers in over 30 countries. Established in Italy in 2015, Rebrandly has operated as a remote-first company since its inception. Headquartered in the US, with an office in Rome, Rebrandly serves millions of users and global brands worldwide, including Versace, Toyota, PayPal, and Zillow. For more information, please visit www.rebrandly.com.

Purpose

As an Account Manager at Rebrandly, you will be our customers' primary point of contact, ensuring they have an exceptional experience throughout their lifecycle - from onboarding to long-term engagement and expansion. Your role in sales is to grow and expand ARR by optimizing customer value, nurturing trust and credibility, maximizing satisfaction, and identifying growth opportunities. You will work cross-functionally to deliver strategic solutions that align with customers’ needs and drive the overall success of Rebrandly. The position is fully remote in the US.

About You:

You’re a proactive, solution-oriented professional who thrives on building strong relationships and delivering customer value. You have excellent communication and problem-solving skills, and you’re motivated by your customers' success. You have strong interpersonal skills, an innate curiosity and empathy, and are a natural problem solver. You excel working in a fast-paced environment.

What You’ll Do:

• Account Growth and Retention:
  • Achieve or exceed assigned revenue targets through renewals, upsells, and cross-sells.
  • Develop and execute account maps with plans that support growth and identify potential risks.
  • Negotiate contract renewals and pricing adjustments to ensure mutual benefit.
  • Track and analyze key account metrics, such as usage, engagement, and ROI, to identify trends and areas for improvement.
  • Proactively manage and report on account opportunity status and quota achievement in company CRM to ensure forecast accuracy and transparency - Salesforce, Gong, etc.
• Customer Relationship Management:
  • Develop and maintain strong relationships with assigned customers through regular communication, meetings, and check-ins.
  • Understand customers' goals, challenges, and use cases for Rebrandly's platform.
  • Proactively identify opportunities to expand Rebrandly’s product footprint within an account, including usage, upsell additional features, and drive the adoption of new products.
• Customer Advocacy:
  • Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely support.
  • Advocate for customer needs internally, collaborating with other departments to ensure a positive customer experience.
  • Gather feedback from customers to identify opportunities for product enhancements and improvements.
• Market Intelligence:
  • Stay informed about industry trends, competitor offerings, and emerging technologies in the link management space.
  • Share insights and knowledge with internal teams to drive innovation and maintain a competitive edge.

We Want To Hear From You If You Have:

• 3+ years of experience in account management, customer success, or a similar role.
• Proven track record of exceeding revenue targets and driving account growth.
• Experience in the SaaS or technology industry - MarTech preferred
• Excellent communication and interpersonal skills, both written and verbal.
• Strong relationship-building and negotiation skills.
• Ability to manage multiple clients and projects simultaneously while maintaining attention to detail.
• Results-oriented with a focus on achieving goals and exceeding expectations.
• Proficient in CRM software (Salesforce, HubSpot, etc.) and data analysis tools.
• Grit, humor, curiosity, and an innate desire to learn.
• Ability to work independently and as part of a team.

While It’s Not Required, It’s An Added Plus If You Also Have:

• Digital marketing or branding solutions.
• Multilingual abilities to support a global client base.

Why Join Our Team:

• Drive measurable impact by leading growth initiatives in our rapidly scaling SaaS platform
• Own your strategic vision with true autonomy and executive support
• Enjoy comprehensive compensation including equity, performance bonuses, and premium health benefits
• Accelerate your career through mentorship programs and a dedicated learning budget
• Thrive in our culture that balances innovation with work-life integration
  

Rebrandly provides its full-time US employees with a competitive compensation package. In addition to attractive salaries, the company offers comprehensive benefits including:

• Unlimited PTO
• Medical, Dental, and Vision health insurance plans
• Supplemental benefits: STD, LTD, Life and AD&D Insurance, HSA or FSA, and Talkspace
• Roth and Traditional 401(k) plans with company match
• Flexibility of remote work supported by a company-provided technology package.

That's all to say: these job listings are approximations!

If you're a curious and motivated person, we want to hear from you.

Rebrandly is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.