About Rebrandly

Imagine building the go-to-market strategy for a martech SaaS platform that processes 3 billion user interactions (clicks) per month and powers the digital presence of brands like MetLife, NBA, Volvo, Zillow, and Versace. That's the opportunity waiting for you at Rebrandly, the world's most trusted link management platform.

We've steadily built something remarkable: a profitable, stable SaaS business serving 1.3 million users globally while maintaining an industry-leading 99.99% platform uptime SLA. Our 100,000 developers rely on our API daily, and we've achieved a 39% increase in customer clicks year-over-year – clear evidence of our strong product-market fit. Backed by Five Elms Capital and operating seamlessly across the US and EU regions, we have the financial foundation and strategic support to scale aggressively.

What sets us apart in our market category isn't just our scale – it's our technical sophistication. Our product features enterprise-grade compliance, including HIPAA and SOC 2 Type 2 certifications, collaboration features, superior domain management flexibility, and innovative security features that have become the differentiators helping us compete directly against market leaders and win.

About the Role

As a Sr. Account Manager at Rebrandly, you will be our customers' primary point of contact, ensuring they have an exceptional experience throughout their lifecycle - from onboarding to long-term engagement and expansion. Your role in sales is to grow and expand ARR by optimizing customer value, nurturing trust and credibility, maximizing satisfaction, and identifying growth opportunities. You will work cross-functionally to deliver strategic solutions that align with customers’ needs and drive the overall success of Rebrandly.

This role is ideal for someone with a builder's mindset: you'll create processes from scratch, establish best practices in an evolving landscape, and thrive in the ambiguity that comes with rapid growth. You'll be working directly with key stakeholders both internally and externally, making decisions that directly impact our trajectory as a market leader.

The position is fully remote in the US.

About You:

You’re a proactive, solution-oriented professional who thrives on building strong relationships and delivering customer value. Comfortable wearing many hats, you excel in fast-paced, growth environments and have hands-on experience building a Customer Success function in a startup setting. You have excellent communication and problem-solving skills, strong interpersonal abilities, and an innate curiosity and empathy that make you a natural problem solver. You’re motivated by your customers’ success and bring adaptability, initiative, and drive to every challenge.

What You’ll Do:

Insights & Analytics for Growth:

• Collaborate closely with Support and Sales teams to translate customer insights into targeted retention initiatives and strategic account expansion plans.
• Analyse product usage, lifecycle engagement, and campaign performance to uncover trends and opportunities across customer cohorts.
• Identify early indicators of churn and upsell potential using customer health and behavioural data.
• Build and maintain dashboards with analytics partners to visualise customer success metrics and inform strategic decisions globally.

Account Growth and Retention:

• Achieve or exceed assigned revenue targets through renewals, upsells, and cross-sells.
• Develop and execute account maps with plans that support growth and identify potential risks.
• Negotiate contract renewals and pricing adjustments to ensure mutual benefit.
• Track and analyse key account metrics, such as usage, engagement, and ROI, to identify trends and areas for improvement.
• Proactively manage and report on account opportunity status and quota achievement in company CRM to ensure forecast accuracy and transparency - Salesforce, Gong, etc.

Customer Relationship Management:

• Develop and maintain strong relationships with assigned customers through regular communication, meetings, and check-ins.
• Understand customers' goals, challenges, and use cases for Rebrandly's platform.
• Proactively identify opportunities to expand Rebrandly’s product footprint within an account, including usage, upselling additional features, and driving the adoption of new products.

Customer Advocacy:

• Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely support.
• Advocate for customer needs internally, collaborating with other departments to ensure a positive customer experience.
• Gather feedback from customers to identify opportunities for product enhancements and improvements.
• Work closely with sales, marketing, and product teams to align on customer value delivery.

Education and engagement:

• Develop and execute a comprehensive education program to empower customers

• Create scalable learning resources (webinars, workshops, documentation) tailored to diverse regions, languages, and learning styles.
• Collaborate with Product, Marketing, and Customer Success teams to ensure content is aligned with product updates, customer needs, and industry best practices.
• Measure the impact of educational initiatives on customer adoption, expansion and retention.

Market Intelligence:

• Stay informed about industry trends, competitor offerings, and emerging technologies in the link management space.
• Share insights and knowledge with internal teams to drive innovation and maintain a competitive edge.

We Want To Hear From You If You Have:

• 3+ years of experience in account management, customer success, or a similar client-facing role within the SaaS (MarTech preferred).
• A proven track record of exceeding revenue targets and driving account growth.
• Strong communication and interpersonal skills, both written and verbal.
  Exceptional relationship-building and negotiation abilities.
• Experience managing multiple clients and projects simultaneously while maintaining high attention to detail.
• Results-oriented mindset with a focus on achieving and exceeding goals.
• Proficiency in CRM platforms (Salesforce, HubSpot, etc.) and data analysis tools.
  Grit, curiosity, humour, and a natural desire to learn and grow.
• Ability to thrive both independently and as part of a collaborative team.

While It’s Not Required, It’s An Added Plus If You Also Have:

• Digital marketing or branding solutions.
• Multilingual abilities to support a global client base.

Why You'll Love Working at Rebrandly

Rebrandly provides its full-time US employees with comprehensive benefits, including:

• Health & Wellness: Comprehensive medical, dental, and vision coverage with generous company contributions toward monthly premiums to keep you and your family healthy. We cover 100% of the premiums for short-term and long-term disability, basic life and AD&D insurance. Plus additional support through HSA/FSA options and mental health resources with Talkspace.
• Work-Life Balance: Enjoy unlimited Flexible Time Off to recharge when you need it, giving you the flexibility to balance your professional and personal life.
• Financial Security: Build your future with our 401(k) plan featuring company matching, helping you invest in long-term financial well-being.
• Remote-First Culture: We're committed to supporting our distributed team with the flexibility and resources you need to do your best work from wherever you are.
• Our Values: Join a team that lives by our core values of Builder Mindset, Customer First, Transparency, and Gratitude. We believe in creating solutions, putting customers at the heart of everything we do, communicating openly, and appreciating the contributions of our teammates.

Rebrandly does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in the United States, without sponsorship from the company.

Rebrandly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.