We’re Ten Thousand Coffees (10KC), the only all-in-one social learning and mentorship software focused on facilitating workplace connections and conversations that drive performance. Organizations rely on 10KC to build key relationships between employees to transfer critical knowledge and develop new skills resulting in increased innovation, productivity, and retention.

200+ organizations use our platform to connect, develop and engage their employees. Our clients include Fortune 1000s like the Royal Bank of Canada (RBC), PwC, adidas, General Electric (GE), post-secondary academic institutions across Canada, and diversity networks like Ascend. We have big plans to grow and are building a world-class team to help us achieve our ambitious goals.

Our growing 10KC Team is currently seeking a Revenue Operations Specialist.

About the Role:

We are seeking a dynamic and results-driven Revenue Operations Specialist to join our growing team. In this role, you will be instrumental in optimizing our revenue generation processes, managing critical systems, and fostering cross-functional collaboration. You will play a key role in implementing and refining workflows to drive efficiency and accelerate revenue growth. If you are a hands-on problem solver with a passion for streamlining operations and leveraging technology, we want to hear from you.

What You Will Do:

• Process Optimization:
• • Analyze and optimize existing revenue operations processes across sales, marketing, and customer success to identify areas for improvement.
  • Develop and document best practices and standard operating procedures (SOPs) to ensure consistency and efficiency.
  • Continuously evaluate and refine workflows to enhance productivity and drive revenue growth.
• System Management:
• • Administer and manage key revenue operations systems, including CRM (e.g., Salesforce), marketing automation platforms (e.g., HubSpot, Marketo), and other relevant tools.
  • Ensure data integrity and accuracy across all systems.
  • Troubleshoot system issues and provide technical support to internal stakeholders.
  • Implement and manage system integrations.
• Cross-Functional Collaboration:
• • Collaborate with sales, marketing, and customer success teams to align on revenue goals and strategies.
  • Facilitate communication and knowledge sharing across departments.
  • Support the development and implementation of cross-functional initiatives.
• Reporting and Analysis:
• • Develop and maintain key performance indicators (KPIs) and dashboards to track revenue performance.
  • Generate regular reports and provide insights to stakeholders.
  • Monitor data quality and ensure accurate reporting.
• Technology Implementation:
• • Evaluate and implement new revenue-related technologies to improve efficiency and effectiveness.
  • Train team members on the use of new systems and processes.

What You Will Bring:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in a revenue operations, sales operations, or marketing operations role.
• Proven experience with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Marketo).
• Strong understanding of sales, marketing, and customer success processes.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Ability to document processes, and create training materials.
• Familiarity with data analysis and reporting tools.
• Experience in system integrations is a plus.
• Experience with revenue related technology implementation.
• Ability to work in a fast paced high change environment

Expected salary range: CA$73,000 - CA$110,000

We believe in paying top-of-market base salaries to foster a high talent density, meaning we aim to attract and retain the very best people in our field. An individual's base pay is determined by factors including market indicators, geographical location, experience, knowledge, skills, and abilities, as evaluated during the recruitment process.

Equity, Diversity & Inclusion @ 10KCAs a diverse founded and grown company, we’re dedicated to building a diverse and inclusive community - one where employees feel a sense of belonging and are valued for their contributions and the perspectives they bring. We celebrate and support our differences. We welcome new team members who are BIPOC, LGBTQ+, and neurodiverse as a part of our team (and we’ll continue to hire more in 2025!). We strongly encourage everyone to apply. Whatever your background, race, creed, sex, gender, orientation, religion, people with living with disabilities, and foreign-born residents - you belong here!

Benefits and Perks

• Comprehensive total rewards, which may include stock options and variable compensation
• Wholesome health & dental benefits coverage
• Employee and family assistance program (support for mental health, family & relationship, child & eldercare, work & career, legal, financial, and more)
• Flexible, uncapped time off program
• ​​Parental benefits program
• Employee connectivity program powered by our software
• Home office set up allowance
• Monthly fitness stipend
• Monthly internet and phone stipend