About Ritten

Ritten is building the next generation of Electronic Health Records (EHR) and practice management tools for Behavioral Health providers. We empower clinicians and admin teams with intuitive software that simplifies care delivery, improves outcomes, and supports sustainable growth. Backed by top-tier investors, we’re scaling quickly and on a mission to transform behavioral health.

About the Role

This is a full-time position for an Account Manager. The Account Manager will oversee client relationships, ensure satisfaction, and act as the primary point of contact for assigned accounts. Responsibilities include managing and resolving client inquiries, collaborating with internal teams to deliver solutions, identifying opportunities for product growth, and maintaining a strong understanding of Ritten's products and services to provide tailored recommendations. Timely reporting and updates on account performance, as well as supporting customer onboarding and retention, are key aspects of this role.

What We’re Looking For

● 1-2 years in a similar role (ie CSM, Consulting, Analyst)

● Strong communication, interpersonal, and relationship management skills

● Ability to analyze and interpret client data and create strategies to drive performance

● Solid organizational, multitasking, and time management skills

● Customer-centric approach with problem-solving abilities and attention to detail

● An understanding of the behavioral health or healthcare industry is a plus

● Ability to work independently in a hybrid or remote environment

Location / Work Policy

We have an expectation of ~1–2 days per week in-office in New York City, Philadelphia, or Denver.